Answers To Frequently Asked Questions

Auto Repair Service | FAQs

Before you consider where to take your vehicle for maintenance and repair, you need to understand the difference between the two. Routine maintenance items are those listed in your vehicle's owner's manual as part of the model's service schedule. They are intended to keep your vehicle in top operating condition. Repairs are service that needs to be performed to fix a problem. Where you take your vehicle may depend on what needs to be done.

Scheduled maintenance can be performed at any dealership; you don't have to go to the one where you bought the vehicle. Likewise, you can take your vehicle to an independent auto-repair shop or franchise, which are typically less expensive than dealerships. Federal law gives you the right to service your vehicle wherever you like without affecting your warranty coverage. (Depending on the contract, lessees may be required to have all service performed at a dealership.) Mechanics in your dealership's service department are specifically trained and certified in all aspects of your model's service needs, and the shop will be equipped with all of the necessary diagnostic equipment. Because maintenance items are fairly basic, however, any professional auto shop should be able to perform the necessary tasks.

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